How to Deal with high-variety low-volume Services - part 3
Abstract:
Network services at their start and services with a high number of users have a corresponding large number of interactions with the operator, which makes it easy to accumulate knowledge and apply it afterwards smoothly. On the other hand, services that still have a small number of users even when they reach maturity have a corresponding small number of interactions with the operator and the following problems may occur.
Due to lack of knowledge, an interaction that occurs once must use a lot of processing;
After the service is in place, training new employees are difficult and personnel change is complicated;
Only high-variety low-volume services are consolidated, the scope of expertise becomes too broad.
Network operations department seems to often have had this trouble.
I would like to discuss this problem with all the operators of JANOG and think about how can we together work to start solving these problems.
