JApan Network Operators' Group
JANOG38は株式会社オキットのホストにより開催します。

How to Deal with Unpopular Services - part 2

abstract

This time we plan to have this BoF like this:

LTs in the BoF

Anything along with the topic is welcome. Suggestions for resolution, currently facing issues, etc. If you'd like to present, please prepare the slides, etc.

BoF in the BoF

We divide into groups of 4 to 5 persons, and do the mini BoF.

Network services at their start and services with a high number of users have a corresponding large number of interactions with the operator, which makes it easy to accumulate knowledge and apply it afterwards smoothly. On the other hand, services that still have a small number of users even when they reach maturity have a corresponding small number of interactions with the operator and the following problems may occur.

  1. Due to lack of knowledge, an interaction that occurs once must use too much processing;
  2. After the service is in place, training new employees is difficult and personnel change is complicated;
  3. Only high-variety low-volume services are consolidated, the scope of expertise becomes too broad.

Network operations department seems to often have had this trouble. I would like to discuss this problem with all the operators of JANOG and think about how can we together work to start solving these problems.

Presenter

Yoshiaki Tominaga (NTT-ME Corporation)