JANOG37_Meeting/JANOG37_Agenda/highlow

Network services at their start and services with a high number of users have a corresponding large number of interactions with the operator, which makes it easy to accumulate knowledge and apply it afterwards smoothly. On the other hand, services that still have a small number of users even when they reach maturity have a corresponding small number of interactions with the operator and the following problems may occur. 1. Due to lack of knowledge, an interaction that occurs once must use too much processing; 2. After the service is in place, training new employees is difficult and personnel change is complicated; 3. Only high-variety low-volume services are consolidated, the scope of expertise becomes too broad. Network operations department seems to often have had this trouble. I would like to discuss this problem with all the operators of JANOG and think about how can we together work to start solving these problems.